Comments on: The Most Powerful Phrase in Business http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/ Daily Tips and Tidbits from Dana Wallert - Your Virtual Assistant Thu, 20 Nov 2008 21:01:58 +0000 http://wordpress.org/?v=2.2.2 By: Vivienne Quek http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7650 Vivienne Quek Mon, 24 Sep 2007 16:13:16 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7650 I had my moments of "I don't know" too. My client wants my honest answer but they also like to have a solution to their problems. My next statement to "I don't know" is usually "But, I'll find it out for you". I had my moments of “I don’t know” too. My client wants my honest answer but they also like to have a solution to their problems. My next statement to “I don’t know” is usually “But, I’ll find it out for you”.

]]> By: Dana Wallert http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7187 Dana Wallert Mon, 10 Sep 2007 17:40:03 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7187 Hi YC, I can see that simply using "I don't know" might be an even better option. Although, all the different variations pretty much mean the same thing, sometimes the simplest, most honest answer is definitely refreshing to hear :) Hi YC, I can see that simply using “I don’t know” might be an even better option. Although, all the different variations pretty much mean the same thing, sometimes the simplest, most honest answer is definitely refreshing to hear :)

]]> By: YC http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7176 YC Mon, 10 Sep 2007 07:53:49 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7176 While I wouldn't recommend it to everyone, my personal phrase is actually "I don't know". I start with that and then make absolutely sure I follow-up by looking into the issue and finding solutions etc. That actually rewards my r/s with clients much more and they don't even remember the "I don't know"s. :) While I wouldn’t recommend it to everyone, my personal phrase is actually “I don’t know”. I start with that and then make absolutely sure I follow-up by looking into the issue and finding solutions etc. That actually rewards my r/s with clients much more and they don’t even remember the “I don’t know”s. :)

]]> By: Dana Wallert http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7124 Dana Wallert Sat, 08 Sep 2007 15:26:43 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7124 Thanks Daniel! I agree with you. I think for me that introspective pause happens naturally as my brain is reeling trying to come up with the info! Thanks Daniel! I agree with you. I think for me that introspective pause happens naturally as my brain is reeling trying to come up with the info!

]]> By: Daniel Sitter http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7123 Daniel Sitter Sat, 08 Sep 2007 15:20:59 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7123 I couldn't agree more Dana. I have also learned that adding an introspective pause before saying "I don't know" while looking directly into their eyes transmits great sincerity, garnering that respect that Jamy mentioned. Good post! I couldn’t agree more Dana. I have also learned that adding an introspective pause before saying “I don’t know” while looking directly into their eyes transmits great sincerity, garnering that respect that Jamy mentioned. Good post!

]]> By: Dana Wallert http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7069 Dana Wallert Fri, 07 Sep 2007 13:59:52 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7069 Hi Jamy, it's amazing how much trust and loyalty those simple words can bring! Hi Jamy, it’s amazing how much trust and loyalty those simple words can bring!

]]> By: jamy http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7068 jamy Fri, 07 Sep 2007 13:28:30 +0000 http://dwofficesolutions.com/blog/the-most-powerful-phrase-in-business/#comment-7068 That is so true : "What I’ve found particularly interesting is the amount of respect you can garner by simply admitting that you’re not sure" I remembered when I was managing a computer school franchise and this was the phrase that brought repeated customers : "“I will research that now and get back to you right away.” -my personal favorite." Jamy from seaykopiitiam dot com That is so true : “What I’ve found particularly interesting is the amount of respect you can garner by simply admitting that you’re not sure”
I remembered when I was managing a computer school franchise and this was the phrase that brought repeated customers : ““I will research that now and get back to you right away.” -my personal favorite.”

Jamy from seaykopiitiam dot com

]]>