Though it’s been a good 5 years since I was last subjected to the masses on Black Friday, the sights and sounds still haunt this former retail manager!
After leaving the retail industry, I must admit it’s difficult for me to walk into a mall or shopping center on a regular day. But Black Friday […]
Category Archives: Retail
Surviving Black Friday Flashbacks
November 24, 2006 – 10:27 am
Walking the customer service walk
November 22, 2006 – 8:13 pm
I just read a great post on customer service from Denise O’Berry over at AllBusiness.com. She tells of a recent, unpleasant customer service recent experience in a retail store that made a point of prominently displaying a “We Provide Superior Customer Service” sign.
I can certainly empathize! It’s amazing to me the time, effort and money […]
Baiting the Shopaholic
November 4, 2006 – 11:06 am
The Think about creativity, marketing and PR recently posted Outside the Box. It’s a great read on “subliminal” tricks retailers use. A few of the top secret techniques particlularly caught my eye:
Some stores add baby powder scent to their air conditioning to make people think about newborns. This is supposed to relax them.
Some supermarkets pump […]