As a small business owner and entrepreneur, I have literally 100’s of conversations with clients and potential clients a week. So many in fact, that I’ve found I can typically anticipate almost every question or inquiry that is coming next. However, there are those times when a prospect or a customer throws something […]
Category Archives: Customer Service
Sandpress Theme and the best Theme Author Ever!
September 4, 2007 – 12:20 pm
As some of you may have noticed, I changed up the theme in the last month…actually, twice. I’ve now settled on the new Sandpress Theme by Arpit Jacob. I’m still working on doing a few little customization things just to make my blog, my blog, but I am so happy with the look and feel […]
Walking the customer service walk
November 22, 2006 – 8:13 pm
I just read a great post on customer service from Denise O’Berry over at AllBusiness.com. She tells of a recent, unpleasant customer service recent experience in a retail store that made a point of prominently displaying a “We Provide Superior Customer Service” sign.
I can certainly empathize! It’s amazing to me the time, effort and money […]